ORDERING AND DELIVERY

Placing an Order

Placing an order could not be easier! Just browse our on-line catalogue.

Click on any items that you wish to buy and put them in your shopping trolley.

(Usually you will only be able to order up to 10 of each item in stock subject to availability)

If you require a larger quantity, please email us/phone us (contact details below)

We accept most major credit cards and the Switch debit card. Simply place your order and your credit/debit card company will convert the transaction to your own currency.

PRICE

The prices payable for goods that you order are as displayed in our website at the time we receive your order. Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods that you have ordered, we will inform you as soon as possible of the correct price and give you the option of either reconfirming your order at the correct price or cancelling it.

If we are unable to contact you, we will treat your order as cancelled.

If you cancel your order and have already paid for the goods you will be entitled to a full refund.

DESCRIPTION OF GOODS

Occasionally the product specifications from the manufacturer may change, in which case we will do our best to offer you an alternative product which is of the same or better quality at the same price.

The World of James Herriot and its employees endeavour to be as accurate as possible. However, it does not warrant that the description of its goods or indeed the content of this website as being accurate, complete, up-to-date, reliable or free from errors. If an item purchased by you from this website is not as described, your sole remedy is to return it unused and intact and to request a refund or a replacement. Any such request must be made within 30 days of receipt of the ordered goods.

If you are not happy with the replacement, you can return it unused and intact in exchange for a refund. Where applicable you may cancel your order in accordance with your rights under the Consumer Protection (Distance Selling Regulations) 2000 and we will collect this item from you free of charge.

PAYMENT

Payment can be made by any method specified in the Ordering and Delivery Section. We will take all reasonable precautions to keep the details of your order and method of payment secure but unless we are negligent we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

THIRD PARTY RIGHTS

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

DELIVERY AND HANDLING

All goods will be despatched using Royal Mail 1st Class postage

ORDERING AND DELIVERY

Placing an Order

Placing an order could not be easier! Just browse our on-line catalogue.

Click on any items that you wish to buy and put them in your shopping trolley.

(Usually you will only be able to order up to 10 of each item in stock subject to availability)

If you require a larger quantity, please email us/phone us (contact details below)

We accept most major credit cards and the Switch debit card. Simply place your order and your credit/debit card company will convert the transaction to your own currency.

AVAILABILITY OF GOODS

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible; and any payment for the goods which has been received by ourselves will be refunded to you.

EVENTS BEYOND OUR CONTROL

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

GENERAL

This agreement may not be assigned by either party

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

We will use our best endeavours to ensure that delivery is made as soon as possible after your order is accepted. This will normally be within 30 days of your order, however delays are occasionally inevitable.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

BACK ORDERS

If your item is not in stock we will back order it for you in accordance with the terms of use. You will always be notified  via email when this occurs and given the option to cancel your order.

In the unlikely event that you receive defective goods, please refer to the Description of Goods Section of this agreement.

COMPATABILITY OF WEBSITE

We do not guarantee that The World of James Herriot website will be compatible with your PC and we accept no liability for any corruption or loss of data held on your PC or any liability for any other loss or damage caused to your PC resulting from the use of this website.

NOTICES

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at The World of James Herriot, 23 Kirkgate, Thirsk, North Yorkshire YO7 1PL, United Kingdom, and all notices from us to you will be displayed on our website from time to time.

CREDIT CARD SECURITY

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption they are only decrypted after they enter our computer and are not held in clear text on any website.

YOUR ACCOUNT

If you use The World of James Herriot website you are responsible for maintaining the confidentiality of your account and password and for restricting its access from children.

Although The World of James Herriot does sell goods for children, it only sells to adults who have attained the age of 18 years or older.

The World of James Herriot reserves the right to refuse service, cancel orders, terminate accounts and remove or edit content of this website in its sole discretion.

ELECTRONIC COMMUNICATION

When you visit The World of James Herriot website you are communicating with us electronically and consent to receiving communications from us electronically. We reserve the right to communicate with you via email or by posting a notice on this site. You agree that any such agreements, notices, disclosures and other communications that we provide satisfy any legal requirement that such communication be in writing.

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us in writing.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk.

If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be recredited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be recredited to you.

CANCELLATION BY US

We reserve the right to cancel the contract between us if:

¨ we have insufficient stock to deliver the goods you have ordered;

¨ we cannot deliver to your area; or

¨ one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers

If we do cancel your contract we will notify you by e-mail and will recredit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

LIABILITY

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be at your option:

¨ to make good any shortage or non-delivery;

¨ to replace or repair any goods that are damaged or defective; or

¨ to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under this agreement.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.